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Privacy Policy

Direct Kitchen Supplies Online Privacy Policy (Last updated December 24, 2012)

Direct Kitchen Supplies are committed to protecting the privacy of its customers and complying with the Data Protection Act 1998. This page will help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data.
However, when you purchase from this site you will be asked to provide certain information about yourself.
We use the information that we collect about you to:

  1. Process your orders
  2. Administer this website.
  3. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  4. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.

if you have previously purchased from us or made an enquiry, we may need to contact you for further information or to make you aware of a forthcoming promotion. However, we do not send random marketing emails to personal email addresses (spam). If you do not wish to receive such messages you can let us know by replying with 'Unsubscribe' in the subject box.

Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order.

  • Your Name
  • Address
  • Email address
  • Credit or Debit card details (not stored – see below)
  • A landline/mobile telephone number

You can check the information that we hold about you by emailing sales@directkitchensupplies.co.uk If you find any inaccuracies we will delete or correct it promptly.

Security of personal information

The only personal information Direct Kitchen Supplies hold will be your email, any delivery/billing addresses you have provided us plus any contact phone numbers. Your credit card information is never stored, we make use of a 3rd party payment provider to safely take payment from yourself. Payments are processed on a secure server using SSL encryption.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please email us at sales@directkitchensupplies.co.uk

Data Protection

The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. Direct Kitchen Supplies is committed to upholding the eight Data Protection Principles of good information handling practice.

Disclosure, Processing and Retention

As we continue to develop our business, we may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that Direct Kitchen Supplies or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

After your account becomes inactive (that is, if you request to be removed from our database), Direct Kitchen Supplies will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove Direct Kitchen Supplies compliance with any applicable law.